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Send your application for Product Specialist

Send your application for Sales Support Representative

Send your application for Account Specialist (Operations Finance)

Find the perfect fit for your talent

One Luna Global Connections is a place of bright thinkers and persistent doers. We work with promising organizations in delivering compelling service to customers around the world. We want people who can comprehend challenging problems and employ creative ways to solve them. If that sounds like you, you will love working with us.

Service Desk Analyst

Availability: Willing to work immediately or on short notice 

Salary and Benefits: Starting at PHP15,000 per month with HMO benefits and other allowances upon regularization

Contract Type: Regular employment with 6-month probationary period

Work Hours: Mondays to Saturdays, 11:00 PM to 9:00 AM Philippine Time.

Essential Duties and Responsibilities:

  • Provide proactive support services to include:
    • Initial Response, Communication Updates, Time to Resolution
    • Provide remote assistance and control services for supported workstations connecting to Citrix Desktop Environment
  • Collaborate with internal IT teams and/or Sterling Administration users in the timely transition of support incidents across respective areas of responsibility:
    • Leverage IT Service Management workflow tool for incident and service request handling, tracking and reporting
    • Provide Software Support for defined standard and customer-specific software applications
    • Solve customers’ technical issues. This will include issues with Windows desktops, laptops, VOIP and mobile phones respectively
    • Take phone calls, respond to service desk emails from customers, interpret problems and record details in our ticketing queue
    • Monitor ticketing queue, resolve support requests and record resolution in ticketing queue
    • Primarily responsible for onboarding and off-boarding employee system access
  • Provide proactive support services to include:
    • Microsoft patch management
    • Anti-virus & anti-malware
    • Workstation monitoring, alerting and diagnostics
    • Inventory reporting
    • Leverage Remote Monitoring and Management tools
    • Email\User account and or cloud (i.e., Office 365) administration and support (Exchange Admin Center and Active Directory Tools)

Education / Experience:

  • High School diploma or equivalent required
  • Bachelor’s degree in Computer Science or Certificate from a Technical School/Institute
  • Two or more years' experience in service/help desk support within IT service delivery environment.
  • Excellent analytical, troubleshooting and problem solving skills within a remote desktop environment.
  • High energy; ability to prioritize.
  • Team player, quick learner and proactive.
  • ITIL foundation certified a plus

Skills / Knowledge / Abilities:

  • Excellent technical knowledge of PC and desktop hardware
  • Working technical knowledge of current protocols, operating systems and standards
  • Software and Hardware Troubleshooting
  • Windows 7, Windows 10
  • Experience working within Citrix Desktop (Windows 7)
  • Windows Server 2012 and above experience
  • Routers, switches and firewall experience
  • Microsoft Office 2010 and above
  • TCP/IP.
  • Working knowledge of DHCP, AD, Exchange and remote control tools
  • Good communication (both verbal and written) skills
  • Planning, organizing and listening skills
  • Strong listening skills
  • Able to operate effectively in a team environment with both technical and nontechnical team members
  • Able to operate with minimal supervision

To apply, please email your resume to hr@onelunaglobal.com

E-Commerce Customer Service Associate

We are currently in need of E-Commerce Customer Service Associate for a Philippines-based publishing services provider

Availability: Willing to work immediately or on short notice

Salary and Benefits: Starting at PHP25,000 per month; HMO benefits and other allowances upon regularization

Contract Type: Regular full-time employment with 6-month probationary period

Work Hours: Mondays to Fridays, 9:00 AM to 6:00 PM

Essential Duties and Responsibilities:

Handle E-commerce customer relations (voice, email, chat, social media), including the following activities:

  • Manage large amounts of incoming inquiries (voice, email, chat, social media - can be specialize per channel)
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools (company manual, cooperation with client company)
  • Meet personal/customer service team inquiry handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Go the extra mile to engage customers

Requirements:

  • Bachelor’s Degree (preferred)
  • Strong spoken written English-language skills
  • Knowledge of spoken and written Mandarin or Traditional Chinese (preferred for Team leaders)
  • Proven customer support experience or experience as a client service representative
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively

To apply, please email your resume to hr@onelunaglobal.com

Data Control Associate

We are currently in need of Data Control Associate for a China-based publishing services provider

Availability: Willing to work immediately or on short notice

Salary and Benefits: Starting at PHP18,000 per month; HMO benefits and other allowances upon regularization

Contract Type: Regular full-time employment with 6-month probationary period 

Work Hours: Mondays to Fridays, 9:00 AM to 6:00 PM

Essential Duties and Responsibilities:

Handle administrative activities, file transfer, and basic quality control, including the following activities:

  • Manage file transfer to and from client using remote internet storage (File Transfer Protocol and commercial file transfer services) – 2-3 hours of upload and downloading on busy days
  • Track file transfers, transfer times, translation word counts, etc. 
  • Checking the completion of translations (not including the quality of language) according to a checklist
  • Track Purchase Orders, Supplier Invoices, and Client Billings
  • Produce Billings to Clients
  • Monitor Payments from Clients
  • Identify and implement efficiencies in the execution of the work

Requirements:

  • Bachelor’s Degree in Management, Business Administration, etc. (preferred)
  • 1-2 Years in Business Administration
  • Proficient in Excel
  • Proficient in Document Management
  • Self-starter

To apply, please email your resume to hr@onelunaglobal.com

Architect / Draftsman

Availability: Willing to work immediately or on short notice 

Salary and Benefits: Starting at PHP15,000 per month with benefits and other allowances

Contract Type: Regular employment with 6-month probationary period

Work Hours: To be determined based on client assigned

Essential Duties and Responsibilities:

  • Design and construction documentation
  • Design visualization
  • Building information modelling
  • Design support
  • Background in architecture, architectural drafting, interior design, urban/regional planning or real estate development preferred

Education / Experience:

  • Background in architecture, architectural drafting, interior design, urban/regional planning or real estate development preferred

Skills / Knowledge / Abilities:

  • Capacity for design
  • Proficiency in Revit (has been using the program for at least 2 years)
  • Knowledge of AutoCAD, SketchUp, 3ds Max, Rhinoceros 3D, V-Ray, ArchiCAD or Lumion a plus
  • Strong English communication skills
  • Ability to work with multi-disciplinary groups

Customer Service Representative

We are currently in need of a Customer Service Representative for a US-based client. The client is a leading health care insurance administrator in the West Coast. 

Availability: Willing to work immediately or on short notice

Salary and Benefits: Starting at PHP15,000 per month with HMO benefits and other allowances

Contract Type: Regular employment with 6-month probationary period

Work Hours: Mondays to Saturdays, 10:00 PM to 7:00 AM 

Essential Duties and Responsibilities:

  • Assist in day-to-day operations of COBRA department
  • Act as the first line of communication for the COBRA department via phone with 1-40 inbound/outbound calls per day
  • Act as the point of contact for clients and their employees
  • Communicate with client on plans, change in status, enrollments, terminations, reporting, etc.
  • Implement various benefit plans in multiple benefits processing system
  • Work with sales team and brokers on implementation of plans
  • Maintain benefits records, plan documents and internal documents
  • Process premium transmittal payments to employer groups and carriers directly
  • Process participant payment and correspondence
  • Perform carrier bill audits and reconciliations for clients
  • Run employer reports and clarify reports as needed for clients
  • Provide guidance to the finance department on COBRA-related elements
  • 2+ years of HR / benefits administration experience preferred
  • 2+ years of customer service experience preferred
  • Previous experience administering US healthcare plans preferred
  • Inbound/outbound phone experience required
  • Comfortable with all Office programs and a general comfort level with multiple operating systems
  • Ability to work in a group setting and execute individual projects with ease

Education / Experience:

  • 2+ years of HR / benefits administration experience preferred
  • 2+ years of customer service experience preferred
  • Previous experience administering US healthcare plans preferred
  • Inbound/outbound phone experience required
  • Comfortable with all Office programs and a general comfort level with multiple operating systems
  • Ability to work in a group setting and execute individual projects with ease

Skills / Knowledge / Abilities:

  • Excellent phone and e-mail communication skills
  • Excellent English conversational skills
  • Excellent interpersonal, written and verbal communication skills
  • Proficiency in Microsoft Word, Excel and Outlook
  • Customer focus, teamwork skills
  • Ability to multi-task and meet deadlines
  • Excellent time management and organizational skills 

Product Specialist

We are currently in need of a Product Specialist for a US-based client. The client is a leading health care insurance administrator in the West Coast. 

Availability: Willing to work immediately or on short notice

Salary and Benefits: Starting at PHP19,000 per month with HMO benefits and other allowances

Contract Type: Regular employment with 6-month probationary period

Work Hours: Mondays to Saturdays, 10:00 PM to 7:00 AM

Essential Duties and Responsibilities:

  • Responsible for various aspects of client implementation, open enrollment, problem resolution, data analysis, and audits
  • Monitor electronic feed distribution and address issues
  • Review and audit data and problem solve to ensure data integrity
  • Research client questions and issues and provide clear, timely, and accurate responses
  • Address employee login questions for the online enrollment platform
  • May also assist more complex clients should the need arise

Education / Experience:

  • 2+ years of HR / benefits administration experience preferred
  • 2+ years of customer service experience
  • Knowledge of / or experience HSA, FSA, HRA is preferred but not required
  • Inbound/outbound phone experience is required
  • Comfortable with all Office programs and a general comfort level with multiple operating systems
  • Ability to work in a group setting and also execute individual projects with ease

Skills / Knowledge / Abilities

  • Excellent English conversational skills
  • Excellent phone and e-mail communication skills
  • Excellent interpersonal, written and verbal communication skills
  • Proficiency in Microsoft Word, Excel and Outlook
  • Strong Excel skills, including familiarity with VLOOKUP and pivot tables, along with proficiency in Word and Outlook
  • Customer focus, teamwork skills
  • Ability to multi-task and meet deadlines
  • Excellent time management and organizational skills

Sales Support Representative

We are currently in need of a Sales Support Representative for a US-based client. The client is a leading health care insurance administrator in the West Coast. 

Availability: Willing to work immediately or on short notice

Salary and Benefits: Starting at PHP22,000 per month with HMO benefits and other allowances

Contract Type: Regular employment with 6-month probationary period

Work Hours: Mondays to Saturdays, 10:00 PM to 7:00 AM

Essential Duties and Responsibilities:

  • Assist in the sale of health insurance products to new groups, and in the management of existing business and in-group growth for all account-based programs
  • Responsible for learning and retaining an intermediate understanding and comprehension of company products
  • Work closely with Sales Directors and Account Managers, as well as with accounts and group businesses to capitalize on in-group growth potential
  • Assist the Sales Team to cross-sell other lines of business effectively and implement methods to assure membership growth through seamless implementation and renewal processes
  • Assist Sales Team in meeting and/or exceeding sales quotas for in group growth and cross selling
  • Help implement key strategic initiatives to support the broker/consultant sales channel and existing employer groups
  • Support the producer/consultant channel
  • Provide effective customer service for all internal and external customers through excellent, in-depth knowledge of company products and programs
  • Communicate effectively with team members within the company, vendors and the GA/brokerage community
  • Adhere to daily department minimum standards, including the quantity of the number of calls and emails processed 

Education / Experience:

  • 2+ years of HR / benefits administration experience preferred
  • 2+ years of customer service experience preferred
  • Inbound/outbound phone experience required
  • Excellent oral and written English communication skills
  • Comfortable with all Microsoft Office programs (Word, Excel and Outlook)
  • Ability to work in a group setting and execute individual projects with ease

Account Specialist (Operations Finance)

We are currently in need of an Account Specialist (Corporate Finance for a US-based client. The client is a leading health care insurance administrator in the West Coast. 

Availability: Willing to work immediately or on short notice 

Salary and Benefits: Starting at PHP30,000 per month with HMO benefits and other allowances upon regularization

Contract Type: Regular employment with 6-month probationary period

Work Hours: Mondays to Saturdays, flexibly between 11:00 PM to 10:00 AM

Essential Duties and Responsibilities:

  • Prepare period end close journal entries including intercompany activity, prepaid amortization, accrued expenses/revenue, interest, etc.
  • Assist with month/year end closing processes
  • Analyze and reconcile general ledger accounts on a monthly basis
  • Utilize the company’s fiduciary asset software (SAM) in validating/reconciling Fiduciary accounts with the General Ledger and Bank Statements on a daily basis
  • Maintain fixed asset module; add, transfer, and dispose fixed assets in the sub-ledger and record monthly depreciation
  • Concisely presents financial information and appropriately answers accounting questions to management as requested.
  • Prepare financial audit schedules and maintain accounting policy records
  • Support Corporate and/or Operations Finance Team with ad hoc projects
  • Work closely with colleagues to identify and resolve issues

Education / Experience:

  • BS/BA in Accounting or Business Administration
  • At least 3-5 years of experience in all aspects of general accounting

Skills / Knowledge / Abilities:

  • High degree of accuracy, accountability and consistency to produce quality work
  • Strong ability to work independently and understand and explain financial concepts.
  • Highly effective written and oral communication skills
  • Highly proficient using Microsoft products including Excel, Word and Outlook.
  • Strong excel skills: ability to create tables, sort, filter, etc.; knowledge of complex functions like Vlookup, match, concatenate, etc
  • Experience with an ERP/Accounting System (Great Plains experience a plus)
  • Knowledge of GAAP and IFRS
  • Takes initiative and is self-motivated to keep projects moving forward
  • Ability to stay organized and adapt to change within a fast paced environment
  • Comfortable with Troubleshooting Technical Issues
  • Experience reconciling large data sets

The Culture

You belong here

We enable meaningful connections between people and the companies they serve. And the service that we provide is the kind that we want to experience ourselves. That’s why we encourage our people to be themselves, help them achieve a standard of excellence, and invest in both their physical and mental well-being. We want people to thrive here, and stay for the long term.


An environment of excellence

Our company is composed of creative, smart, and self-assertive idealists who can think and relate to people well. We know the value of effective service, and we are not afraid to show it in the way we talk to our customers and in the way we work as a team. People who work with us are free to express their ideas on how to make their work better. For us, there is absolutely no need to be shy if you have a compelling idea.


Thinkers and doers

When you work with us, you will not just read a script. Instead of looking at reams of paper full of coded instructions, you are encouraged to be authentic and think further to solve the problems of your customers. Having the freedom to be yourself and go off script not only helps the person you are talking to, it makes your tasks more fun and easier to do.


Stay long-term

We are building a company that stands for excellence. And we know it is possible only if the people working with us is happy to do so. That’s why we set our rates as above the industry average to ensure that you can take care of the needs of your family. We institutionalized the importance of health and continuous character development by hiring the best fitness and personality gurus in the country. Regardless of your position in the company, you are important to us. 


Everyone is welcome

We don’t just accept individual differences, we celebrate it and support it to the fullest. Having a diverse set of people is a strength, and one that allows us to build a company of excellence. Regardless of your race or creed, we will be happy to work with you. As long as you are smart, self-assertive, and can go the extra mile, our doors are open for your talent.

The Benefits

Making your life happier

We are committed to giving our employees the benefits they need to be comfortable, engaged, and excellent. The advantages we grant to our people are meticulously considered to ensure that it improves both their personal and professional lives. We are committed to fostering the best possible workplace for our industry, so we can attract, train, and keep the most promising potentials.

Above-average compensation

We designed our company in such a way that excellent people are rewarded for their efforts. For those who are progressive and creative, we pay more to keep them. We want our best people to be capable of providing a comfortable lives for themselves and for their families. Make no mistake, we want our people to stay with us for the rest of their careers.

Healthy body

We want our employees to be fit and healthy. That’s why we put together a compelling wellness package for our people. A physical fitness program — led by a world-class fitness guru — is held twice a week to keep everyone active. We want to keep you at your best, so you can deliver your best at work.

Sound mind

Helpful service is best given with a cheerful disposition. For our people who constantly have to converse with customers, we help them improve their communication skills and discover their nascent potentials. A cavalcade of personality coaches  — featuring the likes of renowned director Fritz Ynfante and world-class fashion designer Joey Galon — regularly visit our offices to help our employees become the best versions of themselves.

Work in a dynamic space

The moment you step in to work, you will see the delightful interiors, ornate ceilings, and an arresting graffiti mural designed by Buensalido Architects, a studio renowned for crafting practical and beautiful spaces. Make no mistake, we invested in an environment that you would love to work everyday. 

Start an amazing career with us