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NOC Manager (Tier 3)

3 or more years’ experience as a Tier 3 Technical support

Qualifications

  • 3 or more years’ experience as a Tier 3 Technical support
  • Must be resourceful and able to take initiative in a dynamic environment
  • Ability to effectively and efficiently troubleshoot technical problems
  • Ability to effectively and efficiently troubleshoot Network problems
  • Advanced knowledge of current Microsoft desktop and server operating systems (MS Server 2012 R2, MS Server 2016, O365, Exchange, Azure)
  • Skills and knowledge in Virtualization (Hyper-V, VMware) and cloud Infrastructure (Citrix, AWS)
  • Skills and Knowledge in Linux system and applications
  • Advanced knowledge of computer and server hardware
  • Professional customer service skills
  • Strong written and oral communication skills
  • A team Player and can work with minimal supervision
  • With Good work ethics and professionalism
  • Ability and willingness to work in an environment providing 24x7x365 support

Duties and Responsibility

  • Provides resolution for escalated service tickets
  • Work together with other Tier 3 Support in planning, troubleshooting and developing solutions for escalated issues and projects given
  • Works with clients to evaluate and solve technical problems
  • Evaluates existing systems and/or user needs to analyze, design, recommend, and implement system changes
  • Configures and supports internal and/or external networks
  • Develops and maintains all systems, applications, security, and network configurations
  • Troubleshoots network performance
  • Recommends upgrades, patches, and new applications and equipment
  • Monitor network and servers making sure 100% up time.